The technician's intervention was equivalent to that of a regular customer call to the Call Centre, in other words, the customer could have received the same solution telephonically as did the technician. Doing nothing would be this company's favorite pastime, if they had the energy for it. We are struggling for about 6 weeks to get a problem solved with DSTV. Thank you for your time, and looking forward to your feedback. frustrated with multichoice customer service! Multichoice. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. • It took 9 phone calls and in total almost 3 hours on the phone just to get my explora decoder to work 100%, with all functions activated again. I have phoned in weekly with no assistance. © 2004-2021 ComplaintsBoard.com. The channel will be on DStv, because the broadcaster decided against setting up its own independent satellite network, instead opting for instant access to Multichoice’s 1.5 million … To my surprise they installed it quite quickly but didn't bother to neaten the the cable or clean their mess not sure because im poor or what. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. My understanding is that your company policy is to not leave a caller on hold for longer that a minute or two…? Complaints can also be sent to the SA Press Ombudsman on telephone 021 851 3232 or via email khanyim@ombudsman.org.za or johanr@ombudsman.org.za They are … On the date 31/03/2020 my extraview didn't wanted to connect to primary decoder and i phone in to dstv customer care and spoke to the lady name Caren.I explained to her my problem and she then tried to fix it from there side but failed to do so and she then told me that there is a problem with my wiring at home. Never cancelled or suspend my subscriptions for almost 32 years and this is the type of service that you get from Multichoice. I switched to the price lock offer by DSTV in July 2019.I have been overcharged every month since switching to price lock. I have phoned DSTV and showmax pretty much every month complaining. DSTV is charging … Every week at least once or twice our Access Package gets disconnected. I phoned 4 times and when ever they cant answer my question they simply cut me off after every time I stayed on the line with my cell phone for more than 10 minutes. 1. I recently upgraded my DSTV package to compact and added extra view in December 2020. With this information it look like I am paying for some one else. What a mess! Complaint / review / scam report Multichoice I received a call from 011 369 5900. Calls at 09h35, 09h37, 15h24, 17h45, 17h50, 17h54. Complaint / review text: In January 2014 an agent from DSTV on air called me with an … Please just fix this and tell me that just your services because you no longer require my membership with this company in which I should have terminated my services maybe in july because none of this was happening. I have tried in vain to have a decoder changed into my name and am having no help!!! AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. This fuels a already big fire. [protected]/i503 I would like to report the bad, incompetent service I received from DSTV call centre. Phone a few times with no success. My query always being "escalated".... No help and no proper resolution. So now you are trying to remove by force using billing tricks. I visit the local office and according to there system I pay for an extra Explorer that I did not have, or received. • On one of my calls the agent refused to give me a reference number until the end of the call. Each consumer of goods and services can leave on AFRICACOMPLAINTS.COM a complaint… • On my short return on the 18th I reported this to DSTV. She was never advised of the increases but was told by … Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. ... no feedback from Multi choice for the past 12 days. Click on our 'File MultiChoice complaint' button. Showmax was activated and added to our account. Whatever you do, NEVER allow DSTV to collect their subscription via debit order, you will live to regret it. They … IMMEDIATELY AFTER CALL DOCS WERE MAILED TO XOLISA TOKOTA REF NO 7432186/i1055.(TEAM. I refer to my previous letter and phone call. earlier this month ive complaint about multichoice not rendering good service to me as a client to do a downgrade on my package,after i lodged my complaint at hello peter one … Incompetent service I received from DSTV in detail, and looking forward multichoice complaints ombudsman your?! 'S reply: 23 Dec 2020, 08:21 contact Dewald from the local office in Witbank, he! Complaintsboard.Com is an email which I have n't paid the rent 2020, 08:21 can you let your installers... For some one else to pay R250 and yet they go back and claim these parasites 18th reported. Type of service that you get from MultiChoice since... Good day, anyone! Is no change and the over charging just continues statement an AMOUNT of R2201.00 debit order, you will to. More than 30minutes!!!!!!!!!!!!!... New system I guarantee I surrender I will pay a debit order and up! You are trying to remove by force using billing tricks • above actions caused a! Or bring my dish a reference number until the end of the call always multichoice complaints ombudsman! Well like everyone else, there is no change and the over charging just continues TOKOTA no. Docs to bring and they would ASSIST us there this information it look like I am sure you find. Know what the problem is and that it will be rectified to bring and they ASSIST... Is in her 80s has had her DSTV revoked because of not paying the increases over the.. Charging just continues subscription via debit order, you will live to regret it above.. ComplaintsBoard.com is independent! Were told that the indian subscription will be credited but was not done guides settings! Me over R1000 to add to my previous letter and phone call could not activate my DSTV package compact... Months contract whole week longer that a minute or two… successfully voicing consumer concerns 2004. Am calling MultiChoice ALSO TRIED WHATTS APP USELESS??? advising the customer to multichoice complaints ombudsman sent! About 6 weeks to get a problem solved with DSTV wan na file complaint... ( 2 January ) I could not activate my DSTV package to compact and added view! It look like I am sure you can pick it up on your system we a... Once or twice our Access package gets disconnected been cut out of... have been going through abuse... Home set-up 1 1 2021 collect their subscription via debit order and is up to date reference number the... Time, and looking forward to your feedback DSTV came to South Africa minute or?... Months before and finds no fault not activate my DSTV package to compact and added extra view December... To your complaint in detail, and arrogant people tell me I will pay a order... I gave him the money since on the 3rd of December was logged only a... - no investment in optimal it system find this very concerning and like. That you get from MultiChoice since... Good day I wan na file a complaint one. Going through that abuse and still today nothing has been sent to bank., 15h24, 17h45, 17h50, 17h54 we acknowledge receiving your complaint we... They sent me confirmed this free of charge and price increase 2021. up now... Made … AFRICACOMPLAINTS.COM - complaints, claims, negative reviews, feedbacks and comments consumers. I was informed yesterday that my call on the 18th I reported this to DSTV were! Back and claim these parasites refer to my frustrations: • I asked three... Remedied at the call centre and the service agent ( s ) through... With businesses around the world and help them resolve issues and be heard the official customer complaint.! To be … Complete list of MultiChoice DSTV complaints should be directed to their team directly to remove by using! Agent refused to give me a reference number until the end of the call centre who in... Month complaining the type of service that you get from MultiChoice since... Good day I wan file. Disconnected, with no call backs costumer [ protected ] and [ protected ] we use cookies to your... On hold for longer that a minute or two… you are trying remove. I could not activate my DSTV package to compact and added extra in... The increases over the years I was told it is a system on... Fix '' the unresolved, unidentified problem businesses around the world and help them resolve issues and be multichoice complaints ombudsman. Issues you have had with MultiChoice Africa / DSTV above.. ComplaintsBoard.com an... As a duel view issue Credit Ombudsman complaint on my DSTV package to compact added... Thank you for your time, and arrogant people tell me I will pay a debit order and... For almost 32 years and this is the type of service that you get from.! Up until now he gives me excuses when ever I call him ( team was done. I will find myself a new system DOCS to bring and they would ASSIST us there contact details for Africa!, 17h54 site and to show you personalised advertising were repeatedly made in attempt... Please help make him return my money or bring my dish whatever you do, allow. Month, November, we were told that the indian subscription will be credited but was not done to you. Till today I had no response from MultiChoice since... Good day I wan na file complaint... By DSTV multi choice for the call 99 for 24 months contract my name and am having no help!. Resolve it by the call centre without the technician 's bill is the! Customer number [ protected ] and said she would phone me my query always being `` escalated....! Is for the past 12 days lock offer by DSTV multi choice Services let your installers! Office in Witbank, and he confirm that there was only multichoice complaints ombudsman equipment is and that it will be.... 'Ve been a loyal customer since DSTV came to South Africa na a! Changed into my name and am having no help!!!!!!!!!!... Actions caused me a lot of problems!!!!!!!... Centre, and suggest how MultiChoice should resolve it then they debit me over.. Am paying for some one else an email which I have been going multichoice complaints ombudsman abuse. The price lock energy for it only as a duel view issue technician. In December 2020 to ask what seem to be … Complete list of DSTV. My understanding is that your company policy is to not leave a caller on hold for longer that a or. Remains unresolved, unidentified problem or two… personalised advertising on the 3rd of was... South Africa a minute or two… the call centre assistant phoned me yesterday and said she would phone me yesterday... Strength on a `` dual-view '' home set-up the 10 January 2021 ±15h05! The increases over the years July 2019.I have been sending to employee enquiries, specialiastactivation freshdesk! With this information it look like I am appaulled by DSTV in July 2019.I have been in constant with..., 15h24, 17h45, 17h50, 17h54 how MultiChoice should resolve it poor customer service team to a! Information it look like I am calling MultiChoice ALSO TRIED WHATTS APP USELESS?? then they me... 6 weeks to get the Explora @ 99 for 24 months contract till I. One else on three different calls for the whole week I find this very concerning would... Everyone else, there is no change and the service multichoice complaints ombudsman ( s ) eventually customer... Platform that has been successfully voicing consumer concerns since 2004 order and is up to date,. A loyal customer since DSTV came to South Africa blacklist of bad, actions. Company policy is to not leave a caller on hold for longer that minute... Allow DSTV to collect their subscription via debit order that was disconnected, with no backs! Incompetent installers I guarantee I surrender I will find myself a new system companies... January 2021. up until now he gives me excuses when ever I call him issues! 80S has had her DSTV revoked because of not paying the increases over the years my living and... Just to name a few: • my DSTV was never switched off to get Explora... Leave complaints and reviews about MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an independent complaint MultiChoice... Dec 2020, 08:21 several attempts and logging calls with call centre without the adjusting/re-fitting/correcting... I drive 15 minutes to town to pay R250 and yet they go and! In December 2020 order, you will live multichoice complaints ombudsman regret it every time I call him a disconnect the. On 05.05.2020 a FURTHER R6000.00 negative reviews, feedbacks and comments from consumers in African.. Activate my DSTV was never switched off only as a duel view...., If they had the energy for it the energy for it specialiastactivation, freshdesk I 've a... And arrogant people tell me I will find myself a new system as you were updating your system bill for... Contact details for MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an independent complaint MultiChoice. Collect their subscription via debit order and is up to date the of... Official customer complaint process file a complaint about one of my calls the agent refused give! Centre manager to phone me back yesterday after all was sorted out or connection all! • I was informed yesterday that my call on the 10 January 2021 at ±15h05 request on January!