Their final email to me was, yes it sucks but sorry. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Set the Validation type, which determines how the prompt must be entered by the card user. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. No way to set up an auto pay. It was my banker that advised me to contact them first. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Very incompetent company. If you have your own Wex Inc. complaint to make, please do so in the comments below. I have never gotten a paper receipt ever in the last 10 years. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Hopefully they get banned from my state at least. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. I have no issues getting prescriptions. Murphy USA participates in several programs that offer you discounts on fuel. Disreputable? They want my medical records to prove the medical necessity. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Where does it work? We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Get the latest Health Trends & Insights news in your inbox. Which I upload. On the Credit screen, select the contract for which youd like to view the credit balance. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Insert the card into the pump or attendant swipes the card in the station. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Still getting notified of late fees Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. All this because WEX, a company we have never had any dealings with ( and never will!) To create a new policy, click Policy Management in the top menu, then Create New Policy. Check out the links below to access frequently asked questions and video tutorials to make your job easier! They are nightmare if there is a problem. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Now they want to give us back $86. Again, there was NO explanation or warning. Yup ERGs drive diversity by fostering new bonds and communities across the company. Other Fees Additional card:$8 per card. I am the bookkeeper for a company vexed be WEX. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. finance charge has been 150% APR. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. As part of a very successful multinational company with annual profit in the extremes of 88+M, Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) WEX took nearly $4,000.00 from my business account. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Bonsai Point of Sale an account in a name who is not associated with our company. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. HOLD lets you deactivate a card temporarily. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. I really would love to accept the Voyager card here at our business. Our card works at a variety of merchants. I use my premium refunds to pay for the next months premium. Deny most claims with no reasons. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. This review will focus on Wexs payment acceptance products for merchants. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Fill out this form! I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. WEX appreciates the BBB bringing this to our attention. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. It is accepted only at ExxonMobil gas stations. You will be notified when new oil merchants begin accepting the WEX card. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Ive contacted customer service multiple times and spent long times on chat and hold both times. Exxon Mobil should be aware of this. Wex and Voyager cards can be used at any participating gas station. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Focusing on diversity also means focusing on inclusion. Get special fuel discounts and save on products and services for your business. To edit a policy, select it in the Policy Number drop-down. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. They are trying to cover up their lies by sending some spam emails as well. Your as bad as our government, you killed my job my career. They never revealed that to us and what was noted was a 6.99% interest rate. A few months later an obnoxious debt collection company starts hounding us. Customer service is miserable. Processing statements are intentionally complicated so that they can overcharge you. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. WEX is the worst! If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Any card assigned to this policy will be impacted by the change. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. I have been trying to get my claim processed for a month now. ACTIVE makes the card available to use. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. WEX, Inc. is ran by idiots. Unethical? There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Ways to Save. Where does it work? To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. How fleet fuel cards work. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. You bet. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Youll need to contact your credit card processing company. The people behind the payments. Most horrible experience with fuel cards. If you have a business that requires traveling, this card is for you. We may earn revenue if you obtain services from a provider that we recommend. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Military veterans possess invaluable leadership skills and business acumen. I became a Wex customer in November 2021. Watch this corrupt company and dont use them for your poor employees. He has also researched and published reviews about nearly every payment services provider and processor. 1 Hancock Street Check the statement(s) you want to make payments for. Big business pay attention and give your money to a better company. It is a shame, I was a client for about 20 years. NO, because they want me to jump through another 50000 hoops!!! And how has this not already generated a class action lawsuit? Click Save, then confirm the information. What if additional documentation is required? How does it work? and wont correct it. Set the Validation type, then click Next. NO. Phillip created this website and has written over 1,000 articles regarding all things payments. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Thats not good enough and want explanation of benefits. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Referral Partner Application Scammers!!! Your email address will not be published. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. How does it work? Some processors have no monthly, no annual fees, no contract, and cheap rates. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Incompetent fucks. I have asked for a manager many times but no one has EVER called me back. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Corporate Office If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). This has to be huge fraud case. The benefits of accepting fleet cards The benefits are straightforward. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. WexLocationCode.setTransientValue("wex02"); Our convenient service card is accepted at over 95% of fuel stations in the U.S. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Add a reference number and note, if desired. However, you can get an idea of the interchange rates you can expect to pay. CANNOT STRESS THIS ENOUGH!! Thats where Level 3 enhanced data comes in. Merchants most commonly describe unexpected incidental fees and high termination fees. Hey y'all!!! On the Card Details screen, set up the info needed for this card, including policy number and card status. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. How can I go about it? It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Referral Partner Permissions. Enter the limit in the Amount field. Fleet cards require using equipment that can support enhanced data. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. This is our complaint on WEX, Inc. Enter and confirm an email address. Enter a note in the Comment field, if desired. Im paying it off in a couple weeks and closing the account. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. See Which Processors Offer No Monthly Fees And No Contracts. WEX is completely incompetent or corrupt. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. None of which have been successful. It helps to understand some of the nuances of the different cards available in the market. Wex Inc also agreed to payout other various costs related to the delay.
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