We try our hardest, as a team, to manage customers expectations. Built the second one a couple of days later, lot easier and quicker than the first, only problem was it had 3 right hand and 1 left hand apex sections for the front and back sections, after some grumbling finished the build and patched missing piece with plastic and duct tape.Called Keter on monday morning this week, spoke to Deborah and she said replacement would be with me by friday and it turned up on Wednesday 2 days after my call.Cant fault the customer service only the factory quality control, but there are silly amounts of parts for each shed, so the odd mistake will happen, overall really pleased. 4 years 1 month. Please don't hesitate in getting in touch should you require any assistance in the future. Thank you for your patience. On arrival it was obvious the packaging was well below what we expected and checking through each component found the panels damaged, Wickes were excellent, collecting the package next day and supplying a new one a few days later. A free inside look at company reviews and salaries posted anonymously by employees. Very efficient, honest and extremely professional. Thanks keter. the instructions were very straight forward and easy to follow. Absolutely rubbish service. We followed the guide to the letter and dedicated a Saturday, knowing it was going to take a while. Bought 2 keter factor 8x11 sheds from Costco, built level concrete bases for them and assembled the first one on Christmas day(lockdown so nothing else to do) went together well, instructions occasionally vague but overall it looks good and sturdy. Share. The customer service is deplorable and thats being kind. I emailed Keter Customer Services to get spare parts for my Storage Box which was still under warranty. When I approached Keter they could not have been more helpful. This self-service tool will allow you to: View your open invoices, payment history, and account statements; Pay open invoices; Signup for monthly Auto-Pay or Paperless Invoices; Update Contacts and Billing information Keter’s renowned reputation for fine products is a result of its dedication and commitment to quality, design and innovation. Anderson, IN. Thanks for your kind review. Customer Service Specialist Keter. As an integrated part of your operation, Keter provides a complete turnkey solution to manage your waste and recycling program. Sep 2019 – Present 1 year 1 month. Cheaply made. Called customer service, who ordered a replacement part with no questions asked and sent by express delivery. A credit to the Keter team 1st class. For any customer service related enquiries, please contact us by completing the form below, or email info@keter.co.za. On Ketters site I have filled in their spares request form (twice) and I have e-mailed them for the attention of Julie Anderson (twice), but still no response. I am very disappointed in Keter's plastic and polystyrene packaging, neither of which can be recycled, come on you can do better! She was brilliant. Very efficient, honest and extremely professional. For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. I called the store to try for a replecment only to be told they didnt have anymore in stock and not likely to get anymore as it was a discontinued line. I ordered keter 8x8 shed, delivered in July, reported that roof panels and triangle panel was damaged straight away.I am still waiting for replacement parts, can't put slot of things as roof is leaking because of damaged roof panels. I bought a keter storevit out 2 years ago and the hydraulic hinges snapped, i looked for a replacement with no joy, i emailed keter who were brilliant, i came home from work and a pair of new hinges had come in the post all free of charge, awesome customer service and after sale service. For spare parts orders please contact us at NACS@keter.com or call 1-888-374-4262. Sep 2016 – Aug 2019 3 years. Same packaging problem but as only a small section broken we have kept this shed, too much hassle reordering. I purchased a 10x8 Keter resin shed at the beginning of January 2017. Customer Service Representative at Keter Daleville, Indiana 300 connections. Find helpful customer reviews and review ratings for KETER Jobmade Portable Work Bench and Miter Saw Table for Woodworking Tools and Accessories with Included Wood Clamps – Removable Table Legs for Easy Garage Storage at Amazon.com. Page 2 KLANTENSERVICE • SERVIZIO CLIENTI • ASSISTÊNCIA AO CLIENTE IMPORTANT: For assistance with assembly or to request missing parts, please log onto our web site at www.outstanding-keter.com or contact Customer Service. And honestly, the shed isn't even that good. UPDATE 2In reply to Julie Anderson's response.Please do not waste your money sending me out replacement hinges.As I mentioned in my previous update, I had to order them over the phone and paid the £15 requested to process the order - and they arrived a week later.UPDATE.Yes they blamed covid.After over 6 weeks of following their instructions to not phone and use the form on their website I submitted the spares form 3 times and e-mailed 3 times and gave up so hung on the phone for over 30 minutes - to be told that they were on skeleton staff of only 4 and were so busy on the phones they had no time to answer e-mails. Please don't hesitate in contacting us should you require any further assistance. Useful. emailed Keter requested a new hinge 5 days later a pair of new hinges arrived by post, free of charge many thanks Keter Customer services. Keter now offers a customer portal for small business owners. Can't belive all that money I just wasted. Division Manager Drake Software. Become a member of keterbathseat.com and we will keep you up-to-date with the latest products and offers Bought Store-It-Out Midi (Woodland 30) from Homebase. Join to Connect Keter. We took delivery of our Artisan Pent roof shed in 3 large boxes, perfectly delivered directly from Keter and placed by the delivery company further up our drive exactly as requested. 23 Keter jobs available on Indeed.com. Good Afternoon and thanks for your kind remarks. All rights reserved. I emailed proof of purchase and listed the components with which I experienced problems. Keter Environmental Services is a management company that integrates the byproducts of your business into a centrally managed program designed to meet the economic and environmental goals of your business. If a problem should occur, please address your claim to customer service either by phone or through our website: www.keter.com. Please don't hesitate in contacting u should you require any assistance in the future. 9 people found this helpful. Good Morning Alan and thank you for your kind post. Learn about KETER NORTH AMERICA culture, salaries, benefits, work-life balance, management, job security, and more. i checked off the contents list and thought they were correct (how i was wrong).after assembling the shed up to the roof a part was missing for the A-frame front as they had sent 2 of the same part. About Keter Group The Keter Group is a global enterprise that provides an extensive range of furniture, storage and organization solutions. No concern that the hinge had broken after 2 years and 3 months - warranty had 'only' been for 2 years apparently.Sheesh.... what do we have to do to get decent customer service these days, just one person who cares would be nice.---------------------------------------------------------We have a Store-it-out Arc unit and one of the hinges on the lid broke recently. I also attached illustrative photos. The quality of Keter’s furniture is absymal and barely lasts one year. Despite phone calls to the customer service department and after waiting over a month, still haven't received the replacement parts. *Full Name. We are currently experiencing a high number of calls, and it is taking longer than normal to answer. Recently bought a a Keter factor 6x4 from Argos. Top customer service. The shed is 100% water tight and actually really rather cosy for a storage shed. Product isn't bad but abysmal service!!! Hi Callum, thanks for your message and your kind comments which I will pass onto Linda. *Email. I won't again. Its a shame that Keter are now 100% ignoring all my emails and I have bought several of their products. Argos did not want to know. Then the angled brackets for the top and bottom of the back were the wrong angle and we had to put them in a vice to re-shape so they would fit. Your customer service is excellent and it was no trouble when we had a damaged part, a new part was sent to us immediately" - Sue, Plettenberg Ba Get fast answers from reviewers Ask Please make sure that you've entered a valid question. No response from Keter, great after sales and great product, keter factor 8x8, I purchased a Keter garden storage, parts missing, but resolved. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. All the parts were present and correct so onto assembly. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. My wife and I checked all parts before commencing construction and all parts were present and correct, with a few extras, such as screws etc. I have now received replacements parts. Wish I looked on Trustpilot before. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it. Unfortunatly one of the selving sets was missing 4 legs. We try our best to deal with these issues as quickly as possible. The shed is very high quality, everything lined up and all screw points marked well and with the help of a decent electric screwdriver, was very much easier to put together than we'd expected. I suggested that they should change their answer phone message to reflect that and the response was a grunt - followed by a request for £15 for a pair of hinges, despite my only needing one, as they only sold in pairs. Eventually I received a message via Facebook to complete an online form and still haven’t received a response. It was not resolved over the telephone. 25 Keter reviews. I contacted Keter customer services and they sent me a set of replacement brackets free of charge very quickly. I bought a shed (during Covid) and had hinges break apart. Keter customer service is horrid. it went together very easily. This was an absolute nightmare, nothing fitted correctly and we had to use a pry bar to get the sides to fit and all the while bits were breaking off the structure. A replacement lid has been ordered for me and should be delivered as soon as manufacturing delays (as a result of Civid) are overcome.Why can’t other concerns display such a no quibble, efficient, attitude?Thank you. For spare part enquires please email info@keter.co.za. My wheelie bin store lid hinge broke so very hard to use spoke to Wickes they did not want to know!! I emailed pictures, to Keter, and followed these up with a phone call to ask for advice.I’m afraid I didn’t make a note of the young lady’s name, but she traced the email and solved the problem n a very friendly, efficient and professional way. We order a garden shed and were sent damaged roof panels. Bought a Keter Ultra storage box for outdoors. The company needs to look seriously at this problem. *Phone … Components were manufactured with holes drilled in the wrong places so that they do not fit together. Thank you for your communication, a special thanks to Linda Smith for her efficiency. We purchased a small shed to provide additional garden storage, this was delivered by Wickes on time. The answer to my call took a few minutes, so it was reasonably prompt. © 2021 Trustpilot A/S. On the other hand the level of customer service displayed by Keter has been amazing! Looking neat and organised! Always a good start. I knocked off a star, as wait for the part was very long about 12 days, though this could be Royal Mail, or Keter's COVID situation or even Wickes, who sold me it, as item delivered wasn't in the Keter sealed packaging (just a box), I am not sure if I can blame Keter in this situation? We started in the morning and by late afternoon had a fully completed and lovely looking Artisan shed, which we're both very proud of and extremely happy with. Drake Software. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it.When I approached Keter they could not have been more helpful. After spending several hours assembling the shed when I finally put on the doors, they didn’t line up. Awful customer service. Find helpful customer reviews and review ratings for KETER at Amazon.com. I’m only looking for one spare part. Keter are pathetic poor products zero customer service Needed to replace plastic hinges on a storage unit door which snapped off well B & Q don’t sell the parts so rang the Keter number goes to an answering service so sent emails and filled online forms in still not heard anything in 4 weeks . The company is shady. Do not purchase goods from this company. Having worked in retail for over 35 years, this is the way an issue should be resolved. You've already flagged this Reply from Keter UK . Find helpful customer reviews and review ratings for Keter Brightwood Outdoor Plastic Storage Box Garden Furniture, 145 x 69.7 x 60.3 cm - Brown at Amazon.com. Customer Service at Keter Acre Area, Israel 89 connections. 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