Interactive Brokers … *Update* On Monday, December 7th, 2020, Interactive Brokers suffered a massive worldwide outage that prevented customers from accessing the platform for hours before and after the opening bell. Interactive Brokers has 1,413 employees across 12 locations and $2.58 B in annual revenue in FY 2019. Inability to access market data on multiple securities. This all changed in 2019 with the launch on IBKR Lite: a new service that seemed to compete with the popular Robinhood app that has attracted a new, younger generation to investing in stocks, ETFs and options. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. If you are an institution, click below to learn more about our offerings for RIAs, Hedge Funds, Compliance Officers and more. Before trading security futures, read the Security Futures Risk Disclosure Statement. Website: www.interactivebrokers.eu, Is regulated by the Central Bank of Ireland (CBI) and is a member of the Irish Investor Compensation Scheme (ICS). One of the most common issues customers with lower balances mentioned was inattentive or non-existent customer support. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, … Website: www.interactivebrokers.com.au, Is regulated by the Hong Kong Securities and Futures Commission, and is a member of the SEHK and the HKFE. It was an extremely disappointing episode for a brokerage platform that positions itself as a more professional option compared to Robinhood. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. When you visit any website it may use cookies and web beacons to store or retrieve information on your browser. By browsing this site or by clicking on the "ACCEPT COOKIES" button you accept our Cookie Policy. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center. Business Details. It can be an excellent option for those who want more trading and investing options available to them than offered by the likes of the Robinhood app. Thomas Peterffy, Interactive Brokers Founder, joins 'Closing Bell' to discuss its fourth quarter results. It’s clear that Interactive Brokers has made strides with their customer service, especially since 2019, as they welcome a new generation of traders with IBKR Lite. Commodity Broker. Some customers on the East Coast of the US reported being locked out for the entire trading session through the closing bell. Interactive Brokers … The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above. As traders gain more experience and look to add professional market data and analytics tools to the mix, more questions and issues may arise. It also offers a fairly robust and detailed help section through its AI-generated iBot platform which will likely answer a majority of questions that you run into. Customers reported extreme dissatisfaction with IBKR’s communication around this issue, since the outage was evident hours before the opening bell and any acknowledgement from the company’s social media accounts. This meant if you were a little customer facing potentially inattentive service on the phone if the phone was even picked up at all. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. IBKR Lite offers commission-free trading for stocks and ETFs listed on US-based exchanges. BroStocks is a financial entertainment and education web site. Regn. We apologize. Website: www.interactivebrokers.ca. Registered Office: Level 40, Grosvenor Place, 225 George Street, Sydney 2000, New South Wales, Australia. The top half of the page features common support questions and encourages you to take advantage of their automated FAQ pages. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com, Is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and Member - Canadian Investor Protection Fund. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, … Location. You may lose more than your initial investment. Business Profile. These options come at the expense of an overly welcoming user interface and a lot of (digital) hand holding that Robinhood specializes in. Step 4: Scroll down towards the bottom of the page and you will see options for the full suite of ways to interact with Interactive Brokers customer support: If you’re on the IBKR mobile app, it’s even easier. The broker offers numerous ways to get in touch with them, including live phone support. Structured products and fixed income products such as bonds are complex products that are more risky and are not suitable for all investors. There was a clear trade-off in this approach: Interactive Brokers wasn’t keen on attracting starter accounts of $10,000 or below. Hours of Operation. Website: www.interactivebrokers.ie, Is licensed and regulated by the Central Bank of Hungary (Magyar Nemzeti Bank) under no. Interactive Brokers is pleased to announce the launch of its new API platform. Registering Court: Company Registry of the Metropolitan General Court. For additional information regarding margin loan rates, click here. For a copy call Interactive Brokers' Client Services on 312-542-6901. We hope that Interactive Brokers continues to enhance their customer service operations as it is one of the very best platforms that caters to both beginner (IBKR Lite) and advanced (IBKR Pro) traders. The company is now listed on the NASDAQ under the ticker: IBKR. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada. It’s also important to highlight that any broker will have a selection of customer service issues at any given time and face challenges as they digest new and inexperienced customer inquiries, many of which related to the customer’s own misunderstandings of basic rules and regulations rather than any specific issue with the broker itself. INZ000217730; NSDL: IN-DP-NSDL-301-2008. 1 (312) 542-6901 … Website: www.interactivebrokers.co.in. No. Interactive Brokers Contact phone number list in different countries list here, all about Interactive Brokers Contact Address in US, UK, Canada, Japan, Honk Kong, India, At the end of this “Interactive Brokers Contact” review if you like it then share it please. Trading on margin is only for sophisticated investors with high risk tolerance. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment … [http://www.fsa.gov.uk/register/home.do] Registered Office: Level 20 Heron Tower, 110 Bishopsgate, London EC2N 4AY. Number. Here is the recommended order in contacting Interactive Brokers customer support, with the urgency level in descending order: If you are currently logged into the IBKR client portal on desktop, it’s relatively easy to find the support area. Strictly necessary cookies are necessary for the website to function and cannot be switched off in our systems. Phone: +91-22-61289888 | Fax: +91-22-61289898. CMS100917). For more information read the Characteristics and Risks of Standardized Options, also known as the options disclosure document (ODD). The big question was as they IBKR rolled out the welcome mat for this group of new and often inexperienced investors, how would their customer support evolve to support their new customers? Do your own research and/or consult a financial professional before investing your money. When I had customer service questions early on in my Interactive Brokers experience I mainly relied on the chat feature in the customer service platform. Contacting Interactive Brokers - by phone or otherwise. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada. Security futures involve a high degree of risk and are not suitable for all investors. Hauptgeschäftssitz: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com. Website: www.interactivebrokers.ca, Is authorised and regulated by the Financial Conduct Authority. Trading of securities and derivatives may involve a high degree of risk and investors should be prepared for the risk of losing their entire investment and losing further amounts. One selling point of Interactive Brokers is in the huge variety of OTC stocks offered, many of which are not available on Robinhood. The company that eventually became known as Interactive Brokers Group, the parent company of the online broker, was founded in 1978 by Thomas Peterffy. Many services have already been restored and the remaining services are expected to be available promptly. Interactive Brokers Uk Contact Phone Number is : +44 417 269500,Fax No: +44 417 269599 and Address is One Carey Lane, Fifth floor, London EC2 V8AE, United Kingdom Interactive Brokers, UK based in London and is the subsidiary of Interactive Brokers … For more information about Interactive Brokers Contact Address you can also visit Interactive Brokers … To receive a copy of the ODD call 312-542-6901 or click here. Our website does not track users when they cross to third party websites, does not provide targeted advertising to them and therefore does not respond to "Do Not Track" signals. The information does not usually directly identify you, but can provide a personalized browsing experience. Select the “More” option on the far bottom right part of the menu, and scroll all the way down to the last selection right above where you log out: “Help.” When you click on the “Help” option you will see a similar menu as above with various options allowing you to contact IBKR support, access FAQs and the user’s guide. For information on the IBKR ATS, please see https://www.sec.gov/divisions/marketreg/form-ats-n-filings.htm#ats-n. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. Any trading symbols displayed are for illustrative purposes only and are not intended to portray recommendations. Interactive Brokers Securities Japan Inc. Is regulated by Kanto Local Finance Bureau (Registration No.187) and is a member of Japan Securities Dealers Association and The Financial Futures Association of Japan. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Read on to find out. CIN-U67120MH2007FTC170004. Registered Office: 4 rue Robert Stumper, L-2557 Luxembourg. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Company profile page for Interactive Brokers LLC including stock price, company news, press releases, executives, board members, and contact information Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Website: www.interactivebrokers.hu, ABN 98 166 929 568 is licensed and regulated by the Australian Securities and Investments Commission (AFSL: 453554) and is a participant of ASX, ASX 24 and Chi-X Australia. They help us to know which pages are the most and least popular and see how visitors navigate around our website. As of November 1st 2018 IB no longer will support Internet Explorer version 10 or below. All information these cookies and web beacons collect is aggregated and anonymous. United States. Interactive Brokers LLC. Before trading, clients … Excess liquidity warning on options trade. Interactive Brokers traditionally provided tiered service to customers based on how valuable they were to the broker. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. Here is the Reddit thread with extensive customer comments on the situation. Please click on the different category headings to find out more and change our default settings. 1 (877) 442-2757 Toll free. Lack of trading permissions when accessing some ETFs. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. The amount you may lose may be greater than your initial investment. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IB's website and Knowledge Base. Beyond the huge selection of securities to trade, IBKR wins fans with their extremely low margin rates and reasonable commissions on their IBKR Pro product. FCA register entry number 208159. Before trading, please read the Risk Warning and Disclosure Statement. Select your local time zone from the drop-down list below to determine which Service Center is currently available to take your call. Unless your query is extremely urgent we recommend taking advantage of the customer service chat which we found to be reasonably quick and effective. For a copy call Interactive Brokers' Client Services on 312-542-6901. Interactive Brokers LLC. Call Interactive Brokers customer service line – You can call Interactive Brokers and expect to speak to a real, live representative (unlike Robinhood, which offers no live phone support) by calling 1 (877) 442-2757. Registered Office: #40-02A, Asia Square Tower 1, 8 Marina View, Singapore 018960. All information on this site and in the following post should not be construed as investment advice or a specific recommendation. For a copy call Interactive Brokers' Client Services on 312-542-6901. Performance cookies and web beacons allow us to count visits and traffic sources so we can measure and improve website performance. In-depth reviews of IBKR from the likes of NerdWallet still rate Interactive Broker’s customer service relatively poorly, giving the broker only 2.5 out of 5 stars for its support in an otherwise glowing five-star overall review. Interactive Brokers LLC. … Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. The turnaround time was less than 24 hours each time we used it. But wait, there’s even better news: Recently, Interactive Brokers launched a new tier of service called IBKR Lite, which places it in direct competition with Robinhood for casual and beginner traders. Oficina … Menu Options. Interactive Brokers LLC. IBKR Lite copied some of the best features of Robinhood including commission-free trades on many mainstream investing products with no account minimums or inactivity fees, while still offering these new investors access to powerful trading tools that professional investors are accustomed to, such as their Trader Work Station (TWS). Website: www.interactivebrokers.co.uk, Is a member of the Luxembourg Investor Compensation Scheme (Système d’indemnisation des investisseurs, SIIL) and is regulated by the Commission de Surveillance du Secteur Financier (CSSF). See insights on Interactive Brokers including office locations, competitors, revenue, financials, … Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. They are typically set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Throughout its existence and up until very recently, Interactive Brokers had a specific focus on attracting larger than average accounts from online trading customers and offering them lower fees than they could find elsewhere. We took a scroll on the Reddit Interactive Brokers page to get a sense of the most common customer support issues that IBKR clients were running into. We use cookies to ensure that we give you the best experience on our website. Registered Office: 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. How to access after hours trading on IBKR Lite. Because we respect your right to privacy, you can choose not to allow some types of cookies and web beacons. Interactive Brokers ®, IBSM, InteractiveBrokers.com ®, Interactive Analytics ®, IB Options AnalyticsSM, IB SmartRoutingSM, PortfolioAnalyst ®, IB Trader WorkstationSM and One World, One AccountSM are service marks and/or trademarks of Interactive Brokers LLC. We have engaged the vendor for analysis and recovery. Is a member NYSE - FINRA - SIPC and regulated by the US Securities and Exchange Commission and the Commodity Futures Trading Commission. ist ein Mitglied der NYSE - FINRA - SIPC und untersteht der Aufsicht durch die US Securities and Exchange Commission und die Commodity Futures Trading Commission. Bloomberg TV lag when playing through Interactive Brokers. If you do not allow these cookies then some or all of these services may not function properly. This information might be about you, your preferences or your device and is typically used to make the website work as expected. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. Headquarters: One Pickwick Plaza, Greenwich, CT 06830 USA Website: www.interactivebrokers.com Interactive Brokers … These cookies do not store any personally identifiable information. Website: www.interactivebrokers.com.hk, Is a member of NSE, BSE, SEBI. Functional cookies enable our website to provide enhanced functionality and personalisation. Step 3: You’ve now landed on the Interactive Brokers customer support page. Interactive Brokers LLC. https://www1.interactivebrokers.com/en/index.php?f=1560, https://www1.interactivebrokers.com/en/index.php?f=1560&p=chat, https://www1.interactivebrokers.com/en/index.php?f=3869, https://www1.interactivebrokers.com/en/index.php?f=1560&p=ibot, https://www.reddit.com/r/interactivebrokers/, Call Interactive Brokers customer service line. Trading on margin is only … Supporting documentation for any claims and statistical information will be provided upon request. Registered Office: Kasumigaseki Building 25F, 2-5 Kasumigaseki 3-chome, Chiyoda-ku, Tokyo, 100-6025 Japan. Interactive Brokers LLC. Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. If you do not allow these cookies and web beacons, you will experience less targeted advertising. Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page . Registered Office: Suite 1512, Two Pacific Place, 88 Queensway, Admiralty, Hong Kong SAR. Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page . The large inventory of penny stocks and OTC shares to buy (and short) make IBKR a natural choice for those trying to emulate Tim Sykes and his rapid-fire day trading strategies. Terminating Service (non-brokerage clients). However, blocking some types of cookies may impact your experience on our website and limit the services we can offer. The risk of loss in online trading of stocks, options, futures, currencies, foreign equities, and fixed Income can be substantial. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, … In order to file a complaint with Interactive Brokers, please submit a trouble ticket via Account Management. Interactive Brokers LLC. Trading on margin is only … Before trading, clients must read the relevant risk disclosure statements on our Warnings and Disclosures page. Phone: +81 (0)3-4588-9700 (On business days from 8:30-17:30 JST). Interactive Brokers LLC. This is the widest variety of international trading available at any major broker. Here is a selection of the most common issues: Compared to a similar list of queries when reviewing Robinhood’s customer service we notice the types of issues experienced by Interactive Brokers’ clients tend to be more sophisticated in nature and are more often related to advanced trading issues, technology issues with the more in-depth Trader Work Station (TWS) platform and quite a few international questions related to currency transfers (IBKR operates brokerage services in dozens of countries). We take a closer look at the two tiers of service below and what this means for IBKR clients customer service needs. Options involve risk and are not suitable for all investors. Interactive Brokers … Log-In Account Management; Click on the Support section This is partly a reflection of what a great value and overall experience the broker offers, even with a less than stellar customer service experience. That’s right, if you’re coming over from Robinhood, you will have to get used to paying a commission on every buy and sell you make if you want to take advantage of the full range of professional features that the IBKR platform has to offer.