Beautiful products, good quality. This Asos review will X-Ray Asos, ... Australia and Canada can return items back to Asos free of charge. Hi...why all the bad reviews? Their products are good. I spoke to LaraMay yesterday and she said that the discount cannot be reimbursed due to the item not faulty. My order doesn't get delivered. Thanks Nicola :). Read about their experiences and share your own! Low quality products plus I paid $70 customs fee on $180 shopped items. I keep on emphasizing that it’s very unfair and unacceptable then he eventually told me everything is handled, all I need to do is return the items then once the return has processed then they will give me 25% plus £10 voucher. ASOS never mentioned in the description or on the website that the items they are selling are near expiration. No. ASOS' customer service is a disappointment. I said I don’t want a refund because I purchased the shoes yesterday and yesterday was the last day that I could’ve applied 25% discount on the shoes plus I used a £10 voucher from my workplace that I earned to purchase the shoes. Then they will say unfortunately they are now out of stock of the ordered item. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. Consumers complaining about ASOS most frequently mention customer service, tracking number and post office problems. CANNOT SPEAK TO AN ACTUAL PERSON. I have all the proofs with me. Offer to refund you only 30%. © 2021 Trustpilot, Inc. All rights reserved. Does anyone have their customers service number? Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. However, the customs charges for each order didn't make the orders worth it for me. 755 ASOS reviews. I NEVER RECEIVED A REFUND FROM A RETURN. Dean said okay, return the shoes and he’ll speak to customer relations to ensure I would get my 25% plus £10 voucher. Choose from 39 verified ASOS discount codes available in HardwareZone Singapore to save 20% or more this January 2021 Activate your code now. I like this online store. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. Asos "glitch" lost my order. For such a big company with loads of stock, im surprised at how they've managed theyre orders/customer service. An asset to the ASOS customer service team :). No complaints. I am a regular customer and you lost one! Got a refund and was handled well by customer service quickly. Poor customer service. Placed an order 2 days ago (early evening), received email to confirm delivery next day. The website Asos.com is an online portal where men and women can find the fashion outfits that they are going to love. Quick delivery. Tried paypal resolution centre but Asos stated delivery was made (definitely not). Perfect low-cost site to shop from online. One service agent told me I would receive the return cost of my shipment (otherwise I would have sold them myself) and they are refusing to give me the refund now. ASOS offers its own line of ASOS Design fashion, as well as designer brands like Adidas, Free People, Toms and more. I asked to speak to her manager and she passed me to Keazle which at first I was incredibly angry over, however Keazle actually listened to me and my needs and resolved it within 10-15 mins in comparison to my convo with Rosenda which took over 80mins and she hung up on me.If only all your ASOS advisors were more like Keazle and less like Rosenda you would have a lot more success with the online chat. Toggle navigation. I said I have an recorded conversation of Dean telling me I would receive my discount and voucher, I sent her proof then she left the chat. has the customer service improved? We use cookies for analytics, personalization, and ads. I live in Iowa and most of the times it says it ships from New Jersey. I was about to place an order, but have been reading the reviews about unreliable delivery, so i am hesitating. I made an order from UK, the product arrived in one day. I had to pay an extra $29 on delivery in Canada for a $140 purchase which was essentially the GST plus a small duty which I was expecting. i don't want to invest my money in an item i may not ever receive. A woman name Beth came in the chat, I asked Beth why has LaraMay has been replaced, she then left the chat. In my experience, I have ordered three times off of Asos, and all three times my order was extremely late (by up to a month), they have apologised and guaranteed it won't happen again every time but it always does. I spoke to teddy and it was really quick and simple, luckily the xs was still in stock and a replacement order was done. They don't have a customer service number. Still no help. Meaning: when you read "model pictured wears UK 8" you may think "they're lying, she's clearly a 6" but they're actually not in most cases. Asos charged me a third for some fees I had to pay before receiving my package, took forever to arrive. Read about their experiences and share your own! So I messaged on their Facebook and it takes at least a day between responses. I do not recommend it. I ordered 3 dresses from this pathetic website, I paid extra 25bucks for it to be delivered early. Bellatrix reviews ASOS Breanna lace and fishnet underwire bra with under boob and Brazilian brief. They responded with that I should check behind bushes and whatnot... as if I haven't been home for weeks... then I messaged back with no response. They are fraudsters. Horrible customer service, full of patronizing people. 1 ASOS reviews in Dublin, Ireland. Really helpful and quick to get a refund for a missing item. I wanted to buy a watch which i very liked but i'm afraid of the deliveries. Tip for consumers:Terrible experience with ASOS. Very satisfied with the live chat for help with an order, someone has opened my parcel and taken on of the tops, I was really upset someone could do that, and worried I would still have to pay. A free inside look at company reviews and salaries posted anonymously by employees. I seem to be getting the runaround regarding my return. Nicola was extremely helpful with my returns query. I would give ZERO star if I could! All in all I trust them and I like their product. Ryan was great! I returned their package from the post office bc they lied to me saying the shipping is free. Josua provided me with a timely resolution and was polite. A returned parcel of mine went missing despite me sharing proof of postage with ASOS. People who left good reviews are probably some are also a scam/part of team. I asked dpd for it and they refused to send it as it should be requested by asos and not the customer. If i were to order a pair of shoes to singapore and it went missing, will i be able to get a refund? 60,124 people have already reviewed ASOS. Your shopping becomes enjoyable and profitable. Hey Guys! That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. Step 1. It was a hit or miss before but now 100 percent of orders will have massive charges on them. As for the fit be careful because those are UK sizes and they are definitely NOT vanity sizing! Depending on the print you got, some of them don't have stripes. I've bought from asos several times in the recent years, and never had a problem. ASOS hasn't claimed this to be an issue and proceeds to recommend I continue to wait for the package to arrive. Asos sells expired skin care and cosmetic items without telling the consumer first, and then refuses to refund you because it still has a week left before it expires. Learn how to stay safe during COVID-19 in our new guide: This site is totally scam. All I've gotten is lip service. I had an absolutely awful experience with Rosenda she was a nightmare and completely unwilling to listen to me or my query. It has taken me 5 weeks for them to get a return label to me. Cashback at ASOS Global for any order. Every time I buy few items something is missing. Received 2 large bags full of my order but was missing 2 items. If something is out of stock, they quickly work to refund me. It's been 30-days since my order was shipped from ASOS. A free inside look at company reviews and salaries posted anonymously by employees. ASOS clover satin and mesh underwire padded body with back strapping 22nd December 2020 It's the penultimate day of Secret Santa treats for the team and we head back across to Canada to bring you two reviews from the lovely Maria. Available here are items such as blazers, dresses, tops, bottoms, swimwear, bags, jewelry, accessories and much more. After most of my order wasn't delivered, and trying for weeks to work out the problem with 5 or 6 different ASOS customer service employees, it seems i may finally be able to get a refund. Discover the latest fashion & trends in menswear & womenswear at ASOS. The best of vintage. Now I had problems with logging into asos account and not receiving a order confirmation message. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I have been a good customer of ASOS for many years and always given them good feedback, however, I feel I must write a new review. I'd reorder, but my original order had a discount code, that expired on the date of my order. This was absolutely unacceptable. I didn't get any refund! i am afraid that i might experience the same nightmare the others that reviewed this company. Would never ever use them again. Visit Asos. I opened the item and the shoes looked worn, there was dirt around the shoe, including the sole, plus pen marks. Hello, Thanks for leaving your review and sorry to hear there was a problem with your return and … (from Canada). I am emailing you from the same email address included on the account which you can easily check and you asked me after sending me 3 emails to contact you using the email in the account.You shipped me the wrong product, I want a full refund plus the cost of shipping the wrong product back($25.00). I'm appalled by what I've gone through with this order... feel free to make it right. Asos refuses to refund nor follow up with the investigation. I always pay for the yearly next day service. I ordered from ASOS quite a few times as I love all the brands they carry and they sometimes have great deals. ASOS not interested to keep my like loyal client and make a refund , my order was $255.81 it's big money for me , and now I don't have order and I dont have money!! Asos returns are possible via any Canada Post office for $22.40. Avoid this company its rotten! I thought that it should be automatically and I don't need to worry about money return.But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem.After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges'Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. Asked multiple times for a refund and after telling me to wait 24h, then 48 they have just stopped answering me. Excellent customer service email responses were very quick and very polite, sorted out my problem very quickly. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Post office asked me to pay almost $150 for shipping. They refused to refund me and I am out of pocket by nearly £400. I'm so not happy with the customer service and will now never use this company again, poor form ASOS, To find more information about reviews and trust on Sitejabber.com please visit. thank you :), I recently brought some adidas decon zx flux shoes and i didn't realize until i had worn them that they didn't have any stripes on the sides of the shoes, does this mean they're fakes? ASOS REVIEW | | TRY ON HAUL | Worth the hype? They dont know about how much is extra charge, how its calculated, why I need to pay aramex additional money( *******8334). But my order was not shipped in time and when I called Aramex, they told me that I need to pay an additional USD 30 for custom clearance. Clearly a thief amongst their staff. Great site but if something happens to your order, good luck getting anyone to help you. 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