Tickets disappeared from my AXS account My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. Please advise as I need to access my tickets on my phone. Works fine on my computer. Once your AXS Mobile ID tickets have been released to the app please follow the below steps to view your tickets. AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. I got in touch with AXS and the woman I spoke to assured me that everything's alright. Panic over. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. Seamless transaction, everything worked out perfectly and no issues getting in. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Once downloaded, go to the Account tab in the bottom right corner and click SIGN IN. The first time, was for. First of all their customer service is terrible. I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. Read. 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This Clears both data and cache. Mobile app not able to log in. Have had a variety of other problems in the past, particularly with tickets not displaying. My AXS app doesn't let me access my account so i hope they fix the issues. There could be a delivery delay. Exit outOf the window immediately. I know to use PayPal goods and services since it has buyer protection. I requested a password and followed the instructions, but that didnt resolve the situation. Checked my account and it's back in there. They replied that it happens quite often and therefore there should be no need to worry :-). Hi Lennie, Thank you so much! Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. What no Maybe try selling them somewhere else then transferring them? AXS Tickets Reviews. Tickets for London are left various dates avaliable and seats please message for info mainly 02 London left some Sheffield and Glasgow to. Im going fucking hysterical. Yet I do not have my tickets or any co formation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. - AEW has announced that there will be a meet-and-greet for fans before tomorrow's Rampage. Once tickets are transferred through AXS, the original purchaser does not have access. Clicked the verify button oops something went wrong. Still no success. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Wondering if they took them off to change dates. They wont honor a refund, but the tickets will be good for whenever the show is postponed for. Extremely frustrating. Just buy straight from the venue! Not true! Save your time, use a different app. UPDATE: received a developer response that pretty much blamed me for their negligence. 12 hours ago. What is wrong with the App, if I delete it and reinstall will I lose my tickets? They told him to go to the resolution desk, but didnt have any idea where that was at Red Rocks. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Then I had to send the PDF tickets to my friends. Tickets for Wed 22nd March 2023 at The O2 London. How do I get a pre-sale password? Its all a fan needs, all in one app. Im trying to sell the missing order as it was made in error. You MUST download AXSTickets , use the email you used on desktop to sign in to AXSTickets , and then go back to your desktop/web version to confirm your email address. I have reinstalled the app to see if it was an error in an update. Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. Unfortunately when I was looking for tickets (right when the tour was announced), they were the only ones selling them :/ I think Still Woozy hired AXS as the ticketing company for the tour and all the other sites are selling resale tickets. In the meantime I contacted with them egain and they said that their "technical team" did not contact with them regarding my issue. AWFUL!! The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. But, when I start to buy my fav boyband ticket, and then they ask me to sign in again. I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. 15 plus minutes I had a few performances to list so I went to do it. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. Can you acces their web page though? I'm getting sent in a loop to verify my device to sign on to the app. This is for London (October). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reply from AXS USA. I am trying to get 3 tickets & everytime I get to the payment method & hit done, the screen just goes blank. Tix are for mobile, so not sure what to do. tl:dr - Crashy app. Today, My 2 tickets has dissapear in My Events Section. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. I have uninstalled and reinstalled the AXS app. I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . AXSTickets is one of the most frustrating things I have ever experienced. No content will load on the Iphone App. I kept being redirected back to the beginning to try again with the prompt saying saying Something went wrong. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. Created an AXS. Yup happened to me too. I tried to shared all three tickets through AXSTickets and neither party was able to revive them. Plans can change. Then I received 2 notifications from my bank for 2 separate large transactions. Ticket . I'm unable to not only log in to the app on my phone, but also on my computer. Adding tickets to Wallet is a must, and sending/revoking needs major help. DO NOT USE AXS! My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. Here is how to fix: Follow the AXS Tickets android app crash troubleshooting guide Here . This is my friend time buying through AXS for other people and Im not sure I would use them again. So far, my experience has been seamless. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. 5. This is how I was tricked into buying more tickets. For more information, please see our Their website did not inform me I would be charged $25 for this service. They tried to tell me my tickets were voided I was like Fuck you I have the confirmation email. After the concert I ask a staff member what's up, and they say the meet and greet was before. I can log in to the website, but not the mobile app. This is for London (October). Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. Then I heard nothing else from support. What is the deal with this thing? Go back to "Settings" "Connections" "Mobile Network" "Network Mode". With the AXS app, you can I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D And they had no answers for me. What a stupid, stupid product decision. What is a Pre-sale? Also, it makes no difference if you use AXSTickets or the website. do not use AXSTickets to sell tickets. Press J to jump to the feed. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Extremely disappointed. I will do everything I can to NOT buy tickets from AXS in the future. I have no problem logging in to my axs.com account on my computer. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. I have to go to a game this Saturday hoping that it will work by then. Don't know why it won't work. Tickets go on sale to the general public Friday, 3/10 at 10 am local time. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. AXS has gone down the hill as soon as they stopped taking calls. At that point Im told it is cookie related and I cant proceed in Safari without changing my settings. Thank you. Axs store currently offers the greatest deals and promotions. It never comes. Mappy vous propose les meilleurs itinraires en voiture en prenant en compte les options choisies : taille de la voiture, type de carburant, consommation moyenne du vhicule. I do have te pending charges too, how did you contact them? The concert is in less than 24 hours and their only resolution so far is you have digital tickets so you can use your card and an ID to enter the venueyeah right and have them refuse me at the door. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. I called the royal albert hall at last minute and they said they can reprint. Front row or on the aisle? I traded tickets with a friend and a few days later, they disappeared from my account and AXS has no idea why yet they're refusing to send me replacement tickets or a refund. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Worked last week when I checked. On hold forever while I worked in the kitchen. Yes there is an option for reset the password, but whats the point when you are competing with other fans to get ticket, so obviously I lose the best seat as well as the regular seat. Tap for tickets to see the artists and teams you love. AXSTickets is absolute garbage!!! It seems that I probably will not get a response before the show. Twice this week my family has tried to transfer tickets from one AXS account to another. Every time I try to sign in, after creating a new password with my already existing email address on file, Im told that There is an account error and I need to be redirected to the help page or live chat. Create an account to follow your favorite communities and start taking part in conversations. AXS App: Selling Tickets Share ~ from Justuseapp.com NLP analysis of 191,013 combined software reviews. Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before.
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